> ## Documentation Index
> Fetch the complete documentation index at: https://docs.osto.one/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting Help

> How to get support, what to include, and where to find the information Osto's team needs.

If the [FAQs](/support/faqs) and [Troubleshooting](/support/troubleshooting) guides don't resolve your issue, here's how to reach us.

## Contact options

* **Email:** [connect@osto.one](mailto:connect@osto.one)
* **Shared support channel:** post in the channel set up with your Osto representative.

## What to include

Sharing a few details up front helps us resolve issues faster:

* The **area** affected (for example, a specific domain, policy, scan, or server).
* A **Request ID** from **Logs → Web App Logs** when reporting a blocked or suspicious request.
* **Screenshots** of any error message or unexpected behavior.
* The **time** the issue occurred (so we can line it up with logs).

## Useful references

* **Release Notes** — check the latest [release notes](/release-notes) to see if a recent change is related.
* **Logs** — the [Logs](/how-to-guides/logs/index) section is the fastest way to see what happened and when.
* **Audit Logs** — review recent configuration changes under **Logs → Audit Logs**.

<Note>
  The status banner at the top of the dashboard reflects overall platform health in real time.
</Note>