Contact options
- Email: connect@osto.one
- Shared support channel: post in the channel set up with your Osto representative.
What to include
Sharing a few details up front helps us resolve issues faster:- The area affected (for example, a specific domain, policy, scan, or server).
- A Request ID from Logs → Web App Logs when reporting a blocked or suspicious request.
- Screenshots of any error message or unexpected behavior.
- The time the issue occurred (so we can line it up with logs).
Useful references
- Release Notes — check the latest release notes to see if a recent change is related.
- Logs — the Logs section is the fastest way to see what happened and when.
- Audit Logs — review recent configuration changes under Logs → Audit Logs.
The status banner at the top of the dashboard reflects overall platform health in real time.